Refund policy
Change of mind returns
We accept returns for change of mind within 30 days of delivery. To be eligible, items must be unworn, unwashed and undamaged, in original condition with all tags attached.
How to start a return
Email official@overideactive.com within 30 days of delivery with your order number and the items you wish to return. We will reply with return instructions and a return address. Please contact us before sending anything back, as we may not be able to process unannounced returns.
Return postage
For change of mind returns, return postage is at your own cost and is not refunded. We recommend a tracked service, as we cannot take responsibility for items lost in transit back to us.
Where an item is faulty, damaged, incorrectly sent or not as described, we cover the cost of return postage.
Refunds
Once we receive and inspect your return we will notify you of the outcome. Approved refunds are processed to the original payment method within 5 business days. Depending on your bank or card issuer, funds may take a further 3 to 10 business days to appear.
Original shipping charges are not refunded on change of mind returns.
Exchanges
We are happy to exchange for a different size or colour subject to availability. Email us and we will confirm what we have in stock.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged, or is not what you ordered, contact us at official@overideactive.com with your order number and photographs of the issue. We will arrange a replacement, repair or refund, and we will cover return postage.
Hygiene
For hygiene reasons we are unable to accept returns on items that have been worn or washed.
International returns
International customers are responsible for return postage on change of mind returns. Any duties or taxes paid on the original order are not refundable by us, though you may be able to claim them back from your local customs authority.
Your rights under the Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.