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Shipping policy

Where we ship

We ship within Australia and internationally to New Zealand, selected countries across Asia, Europe, the United Kingdom, the United States, Canada, the United Arab Emirates and Israel. The full list of destinations is shown at checkout.

Dispatch and tracking

Orders are packed and dispatched from Australia. Orders placed on weekends and public holidays are processed on the next business day.

You will receive a confirmation email with tracking details as soon as your order is on its way. If you cannot find it, please check your spam folder before contacting us.

Shipping within Australia

  • Standard: $10. Free on orders of $100 or more.
  • Express: $15. Free on orders of $150 or more.

All prices are in Australian dollars.

International shipping

International rates are calculated on the total weight of your order and are shown at checkout before you pay. All prices are in Australian dollars.

New Zealand

  • Up to 0.5kg: $20
  • 0.5kg to 1kg: $28
  • 1kg to 2kg: $40
  • Over 2kg: $55

Asia (Hong Kong, Japan, Malaysia, Singapore, South Korea)

  • Up to 0.5kg: $28
  • 0.5kg to 1kg: $38
  • 1kg to 2kg: $52
  • Over 2kg: $75

Rest of world (Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States)

  • Up to 0.5kg: $32
  • 0.5kg to 1kg: $45
  • 1kg to 2kg: $65
  • Over 2kg: $95

Delivery

Delivery times vary depending on your destination and the service selected at checkout. Deliveries to regional and remote areas, and international deliveries held for customs clearance, can take longer. Your tracking link is the most accurate guide to where your parcel is.

Duties and taxes on international orders

Import duties, taxes and customs charges may be applied by the destination country. These are set by your local customs authority and are your responsibility. They are not included in the price you pay at checkout and are not refunded by us. You may be able to claim them back from your local customs authority.

Incorrect or incomplete addresses

Please check your delivery address carefully before completing your order. We are not able to redirect a parcel once it has been dispatched. Where a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery at your cost.

Delays

Once an order leaves us it is in the hands of the carrier. We are not responsible for delays caused by the carrier, customs processing, weather or other events outside our control. We will always help you follow up on a delayed parcel.

Your rights under the Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Contact

For any questions about shipping, email official@overideactive.com.